SmartTeller Print Shop Support Policy

Contact Information

Email: support@smartteller.tech

Support Hours

• Monday - Friday: 9:00 AM - 5:00 PM (WAT)
• Response Time: Within 24 hours

Support Services

• Order Status Inquiries
• Product Information
• Technical Assistance
• Billing Questions
• Returns and Refunds

Response Time Guarantee

• General Inquiries: 24 hours
• Urgent Issues: 4-6 hours
• Technical Problems: 48 hours

Issue Resolution Process

• Submit inquiry via email
• Receive ticket number
• Track status through support portal
• Receive resolution confirmation

Service Level Agreement

We strive to resolve all customer issues within 72 hours of initial contact.